At Zayra Fashions, we want you to love every purchase you make. If something isn’t right, we’re here to help with a simple and transparent return process. Please read our policy carefully to understand how returns, exchanges, and refunds work.

1. Return Eligibility

You may request a return if:

• The item is unused, unworn, and in original condition
  
• All tags, packaging, and accessories are intact
  
• The return request is made within 7–14 days of delivery (depending on the product)
  
• The item received is damaged, defective, or incorrect
  

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

• Beauty, skincare, and personal care products (if opened or used)
  
• Inner wear and hygiene-related items
  
• Items marked as Final Sale / Non-Returnable
  
• Electronics that have been used or damaged after delivery
  

3. Return Process

To initiate a return:

1. Contact our support team at support@zayrafashions.com
   
2. Share your order number and reason for return
   
3. Attach photos (if item is damaged or incorrect)
   
4. Our team will review and provide return instructions
   

Once approved, you may be required to ship the item back or arrange a pickup (if available in your area).

4. Refund Policy

• Refunds are processed after the returned item is received and inspected
  
• Approved refunds will be credited to your original payment method
  
• Processing time may take 5–10 business days depending on your bank or payment provider
  
• Shipping charges (if any) are non-refundable, unless the return is due to our error
  

5. Exchange Policy

• Exchanges are available for size, color, or defective items (subject to availability)
  
• If the requested item is not available, a refund or store credit may be offered
  

6. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

• Report the issue within 48 hours of delivery
  
• Provide clear photos or videos as proof
  
• We will arrange a replacement or full refund at no extra cost
  

7. Cancellation Policy

• Orders can be canceled before they are shipped
  
• Once shipped, cancellation is not possible, but you may request a return after delivery
  

8. Important Notes

• Returns that do not meet our policy conditions may not be accepted
  
• Zayra Fashions reserves the right to approve or reject return requests
  
• Customers may be responsible for return shipping charges unless the issue is from our side
  

9. Contact Us

For any return or refund queries, feel free to reach out:

Email: support@zayrafashions.com